Yoya9 Privacy Policy — How Your Data Is Protected

This privacy policy applies to the yoya9 platform and all its services. By visiting yoya9.biz, creating an account, making a transaction, or using any of our services, you are considered to have accepted this policy.

Yoya9 believes privacy is a fundamental right. This policy was built on that belief — not to satisfy legal requirements, but out of a genuine commitment to transparency. The trust of millions of users across Bangladesh is something we take seriously.

This policy was last updated on 1 January 2026. If changes are made, you will be notified via SMS to your registered phone number and the update date will be reflected on this page.

Yoya9 collects three types of data — information you provide directly, data collected automatically, and information received through third parties.

Directly Provided Data

• Identity: Full name, date of birth, National ID number (for KYC verification)
• Contact: Mobile number, email address, home address
• Financial: bKash/Nagad/Rocket number, bank account details (where applicable)
• Security: Password (encrypted), security question answers

Automatically Collected Data

• IP Address & Device Type
• Browser Type & Operating System
• Pages visited on the platform and time spent on each
• Gaming History & Betting Patterns

Yoya9 collects each piece of information for a specific purpose. A summary is shown in the table below:

Your consent will be obtained before your data is used for any purpose beyond those stated here.

Within yoya9, only a limited number of authorized staff may access your information, and only for specific purposes. For external parties:

• Payment Gateway: Only the necessary transaction data is sent through security-approved connections to bKash, Nagad, and Rocket to process deposits and withdrawals.
• Identity Verification Provider: Only the minimum necessary information is shared with authorised verification providers for the KYC process.
• Law Enforcement: Data may be disclosed in compliance with applicable law upon a valid court order or official government request.

Yoya9 uses cookies on its website. Cookies are small data files stored in your browser.

Cookie Type

• Essential Cookies: These are required to keep your login session active and maintain platform security — disabling them may cause the platform to function incorrectly.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To understand which features are used most — fully anonymised data.

Cookies can be disabled through your browser settings, though some features may not function correctly as a result. yoya9 does not use third-party tracking pixels.

Yoya9 does not retain any data longer than necessary. Our data retention policy:

• Active Account: Necessary data is retained for as long as your account remains active.
• Transaction Records: Retained for up to 5 years in accordance with financial regulations.
• After Account Closure: Personal data is permanently deleted once all legal retention obligations have been fulfilled.
• Gaming Logs: Retained for 3 years for fraud detection purposes, then permanently deleted.

Storing data indefinitely goes against yoya9's core principles.

As a yoya9 member, you have the following rights:

Yoya9 has implemented both technical and organisational measures to protect your data:

• SSL-256 Encryption: Bank-grade security on all data transmissions.
• Two-Factor Authentication (2FA): OTP can be made mandatory for login.
• Firewall & DDoS Protection: Server-level attack prevention measures.
• Encrypted Database: All stored data is fully encrypted — even if intercepted, it cannot be read.
• Regular Security Audits: A third-party team of specialists regularly audits our systems.
• Staff Training: Staff who have access to member data receive regular privacy training.

In the event of a security breach, affected members will be notified within 72 hours.

Yoya9 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a minor is found to have created an account, that account will be immediately suspended and all associated data deleted.

If you suspect a minor is using yoya9, please contact us at support@yoya9.biz. You can also reach out to our support team for advice on parental controls.

Yoya9 may update this privacy policy as needed. How you are notified depends on the nature of the change:

• Minor Changes: The last updated date and any changed sections will be highlighted on this page.
• Important Changes: You will be notified in advance via SMS to your registered phone number and by email.
• Material Changes: Explicit consent will be obtained — you will have the option to decide if you do not agree.

Continued use of the platform after any changes will be considered acceptance of the updated policy.